Services & Support
Comprehensive Services, Unparalleled Support
It is very important to ensure that your critical IT systems are available to support core business functions when you need them. However, maintaining IT systems in-house can be costly, and may leave you without high-level expertise. CMC provides regular management of your IT infrastructure and keeps it running to minimize downtime and maximize productivity. Your systems stay protected, available, and secure, and your employees stay productive.
CMC's Service and Support Capabilities
CMC has service workshops in Karachi, Lahore, Islamabad, and Faisalabad assisted by a team of resident engineers in small cities nationwide. These repair facilities are well equipped with latest tools, gadgets, reference manuals, and supplies needed for maintenance. Every service center has trained staff consisting of customer engineers and systems support engineers to solve hardware and software issues. These professionals take regular courses, both in the home country and abroad, to keep their knowledge updated with the latest developments in IT field.
Being ISO 9001:2008 certified, CMC follows ISO procedures for diagnosing and rectifying hardware and software problems. No matter how small or large is the size of your IT setup, CMC is fully geared to support IT setups ranging from individual hardware to high end Data Centers. We provide and support IT systems, printers and scanners and power backup equipment and infrastructure to ensure that our customers get one window support solution.
Guaranteed response time for intra-city calls is two hours from receiving the call.
Setup and Installation
Set up and installation of the equipment is free of charge at customer's site.
CMC provides free operational training to its clients in the usage of hardware and software to two persons per workstation. The total duration of this training does not exceed 10 working hours. Meeting customer specific requirement, CMC also offers tailored training courses and charge basis.
CMC offers a number of options for maintenance contracts. We offer customized options according to your needs, and the fee depends on the options and the scale of your infrastructure. Please get in touch to evaluate and discuss a customized maintenance contract plan geared towards your specific needs.
By using our consultancy services, you can have industry-leading experts analyze and design your IT infrastructure and train your employees. Get the most out of your resources by utilizing CMC's premium consultancy services.